We ensure the quality of all of our products to satisfy our customers. Our attention to detail allows us to take pride in our products and services. However, we know that not all customers share the same tastes and levels of expectations. Therefore, we arrange for an exchange or full return.

All products can be returned within 30 days of purchase. Please also keep in mind that all products need to be in re-sellable conditions. If a product has been used, washed, or damaged, we cannot accept it for an exchange or return. 

You can visit our Return page to start your exchange or return process by typing in your email. Follow the instructions of the E-mail and and pack your product inside of the package. All Returns will be refunded in the original payment form excluding the original shipping and handle fees usually within the next 48 hours once the return center has received and inspected the items.

We also encourage you to communicate with us so we know how we can make your next shopping experience better. It is our goal to ensure that you are happy with your next purchase! Please email us at forcustomers@boxtteddy.com or tweet @boxt_teddy!

Of course, we wish that you never need to read this page!